"Will I have to open an app every time?" No — Kris works in the background.
The most common question from people who have never used it. The answer is no — you talk through the tool you already use (Teams, Slack, your own system or WhatsApp), and Kris talks to the quality system, the ERP and the spreadsheet underneath. How is that possible? It is what I have done for 19 years, in hospitals, where interoperability cannot fail.
June 01, 2026 · Fabio Silva · Interoperability · Industrial quality · Applied AI
Every time a new system shows up in the plant, the first thing that runs through a quality person’s mind is always the same: “here comes one more screen for me to fill in.”
One more login to memorize. One more place to type the batch number you already typed into three others. And you know how this story usually ends — because you’ve seen it happen: the form that was supposed to be filled at the station, mid-shift, ends up filled the night before the audit. By pen. Part of it from memory.
So let me answer right away the question almost everyone asks the first time they see Kris: no, you won’t open an app every time. In fact, you don’t open any app at all.
You talk in one place. Kris handles the rest.
You send a photo of the part and a short audio — “this defect showed up on order 4471” — through the same tool you already use all day. It can be the company Teams, Slack, a system you already open every day, or your own WhatsApp. Doesn’t matter. That’s it — that’s your part.
The one who runs around to open the nonconformity in the quality system, find the right production order, check the batch and record who approved is Kris. Underneath. You don’t see it — and you don’t need to.
”OK, but how does it already know the order, the batch, who can approve?”
That’s the right question. And the answer is a slightly fancy word that sounds like boring IT talk but holds the world up: interoperability. It’s the technical name for making two systems that don’t know each other exchange information at the right moment, without a slip.
Think about arriving at the ER. The doctor types your name and, in seconds, everything shows up: your history, your test results, that medication you’re allergic to. It seems obvious — but for that to happen, five systems that were never built to talk to each other have to exchange information at the exact moment, without dropping a comma. When it fails, you repeat a test, wait hours, sometimes you’re genuinely at risk.
Making systems talk like that, without failing, is one of the hardest things there is in technology. And it’s exactly what Kris does inside your factory: it talks to your quality system, your ERP, your spreadsheet — each in its own “language” — and pulls it all into a single answer. In the background.
Why this won’t break your operation
Here’s where I need to be honest about the real fear. It’s not “one more screen.” The real fear is: “these people are going to touch my system and freeze my operation in the middle of the month.”
Fair. Badly done interoperability breaks factories. So let me tell you where this comes from.
I’ve been doing this for 19 years. I started in 2007 inside InterSystems — the company behind the technology that runs hospitals and banks across the world. And I spent almost two decades doing the most delicate part of it: wiring system to system where getting it wrong is not an option.
At Albert Einstein, I made the hospital’s systems exchange information. At Unimed, I wired up an entire city’s healthcare. At Boticário, it was more than twenty integrations running together in industry. And at a hospital network in Chile, I brought 23 years of medical records from eight different systems into one place — without losing a single record.
Compared to keeping a test result from vanishing in a hospital, talking to your factory’s Protheus is homework. The only difference is that now there’s a specialist — Kris — using that conversation to save you work, instead of you copying data from one screen to another.
”But how does it pull this off?”
The answer has two parts, and both matter.
The first is the technology. KORE is built on the same platform that holds hospitals up — InterSystems. It was made for exactly this: store the data, understand the data and talk to other systems, all in one place, handling real volume. It’s not a lean-to held together with duct tape; it’s the right foundation.
The second part is simpler: someone who has done this many times. You don’t learn interoperability on the fly, on top of your operation. You learn it over 19 years of hospitals, industry, banks — taking the hits where you couldn’t afford to. When Kris talks to your systems, it’s doing what I’ve already done hundreds of times. Your factory is not my first practice run.
What this changes in your day
You stop being a data-entry clerk for four systems and go back to what you should be: the person who looks, decides and approves. Kris does the grunt work of pulling it all together; the judgment stays yours.
And none of this requires replacing your ERP, your quality system or your spreadsheet. Everything you already have stays there. Kris just started talking to them — for you.
If you want to see this running against your systems — your ERP, your quality control — it’s a 30-minute conversation. Book it here.
If you’re in IT and want the inside view — Connect Agent, perimeter, adapters per system — it’s all open on the interoperability page. And the full story of the house is on the About page.
— Fabio Silva, founder of F7. 19 years of InterSystems, now inside your factory.